Welcome to the Caribbean Export webinars page.

Business Continuity in the Face of a Crisis – 26th May, 2020 at 10am

The recovery from COVID-19 will require unprecedented collaboration and coordination across the globe, regionally, and in country across the public and private sector. No one could have anticipated the deep and long-lasting impact that a crisis of such proportions has demonstrated. But are there measures we can adapt in our businesses to mitigate the risk and impact? While there is no playbook for how to respond to this crisis, a robust business continuity plan can improve your chances at resilience and recovery.

This webinar will explore: 

  • challenges and strategies of the COVID-19 pandemic;
  • core business continuity elements;
  • how to shift your resources from response to recovery;
  • how to assess and mitigate your business risks;
  • are there lessons we can apply as we head to another hurricane season.

Presenter: Cheryl Griffith – Managing Director at BCM Services Inc.

Cheryl Griffith is the Managing Director of BCM Services Inc. which specializes in business continuity and risk management She has over 20 years’ experience working in the offshore financial services sector where she was responsible for assessing organizational risks, determining business continuity requirements and recommending recovery and continuity strategies.

Cheryl conducts seminars/workshops addressing topics pertaining to disaster recovery, business recovery, incident management, emergency management and contingency planning. Cheryl holds a Bachelor’s degree in Business Administration and a Master’s in Leadership both from Grand Canyon University, USA and is a Certified Business Continuity Professional (CBCP), an Associate Risk Management Professional (ARMP) and a certified BCP instructor through the Disaster Recovery Institute International. She is also a Member of the Business Continuity Institute (MBCI).

Promoting and selling your music during and after COVID-19: The Urgent Digital Pivot 25th May, 2020 at 11am

The COVID-19 pandemic has had a considerable impact on the Caribbean’s musicians and industry professionals with opportunities to earn income from live performances halted. This workshop reviews the specific challenges faced by the industry, explores the tools available and how to leverage the income earning opportunities that are available via the digital economy.

This webinar will explore:

  • e-commerce: Caribbean specific challenges/barriers and solutions
  • building and leveraging your digital identity
  • digital music distribution
  • live shows – alternative configurations
  • platforms to continue activity


Carlos Delgado-Impert
has dedicated all of his career to the Music Industry.   Graduate of Berklee College of Music with degrees in Music Business and Songwriting.  Experience in Music Publishing, Catalog Acquisition and Financing.  Multiple assignments throughout the Caribbean, including Guyana, St Lucia, Aruba and Dominican Republic,  focused on Export Promotion. 

Dr. Keron Niles is a Lecturer within the Institute of International Relations at the University of the West Indies. At present, Dr Niles conducts research on cultural industries as a pathway to local carbon socio-economic growth. He is also the Managing Director of Koru Green Ltd, a firm that provides management, marketing and research support to creative professionals who wish to find new markets for the content they produce and/or to expand the consumption of their works within markets in which they are already present. To this end, the company currently represents the dynamic musical band known as Freetown Collective.

Taiana Mora-Ramis (Moderator) is an enabler of international trade, export development with more than 29 years in international trade, development project, private sector development, project design, implementation and monitoring and evaluation.

Tips for Leaders During Turbulent Times – 19th May, 2020 at 10am

As the COVID-19 crisis changes our workplaces dramatically, SME leaders need to adapt – quickly! Leading operations within a digital space will require rapid learning on the technical side, so SMEs can meet client needs in this new ‘space’. It will also require leadership adaptability on the people side – to respond to and interact positively with team members to help them participate and contribute towards more sustainable businesses in this ‘new’ and dynamic world.

This webinar will explore:

  • how business leaders can address the critical people dimension in business operations for sustainability;
  • how leaders can enable their teams to operate more positively, proactively and productively amidst uncertainty;
  • how to become more agile in the new working environment.

Presenter: Norma Shorey Bryan – Managing Direct, Catalyst Consultants

Norma Shorey Bryan

Norma Shorey-Bryan, CMC is the Managing Director of Catalyst Consultants. A specialist in change management and organisational development, Norma has over 30 years of experience working with individuals in both the public and private sector throughout the Caribbean and Internationally. Norma is a skilled facilitator and trainer in participatory methodologies and has a passion for working with people, helping people to be more effective in organisations, and assisting organisations to be more effective with their people.

Norma has facilitated development workshops for national, regional and international agencies including the Caribbean Development Bank, Caribbean Export, UWI Cave Hill, CIDA, DFID, USAID and the UN Agencies. She is the immediate past President of the Barbados Chapter of the Caribbean Institute for Certified Management Consultants (CICMC), a member of the International Women’s Forum (IWF), the Caribbean Facilitators Network (CFN), and the Human Resources Management Association of Barbados (HRMAB).

Survive and Thrive: Steps to Manage Social Media During a Crisis12th May, 2020 at 10am

Crises come in varying intensities.  The current coronavirus (COVID-19) pandemic has unquestionably created great uncertainty for people, businesses and governments across the world.  In this fluid environment, when information is unavailable or inconsistent, managing your business, your customers and how you communicate with them is critical.  It’s not business as usual.  How you communicate with your customers via social media during this period of uncertainty can make the difference as to whether you’re able retain customers, attract new customers or lose some customers for good.

This webinar will explore:

  • the role of social media in crisis communications;
  • how to respond to an increase in digital demand;
  • rapid, direct communication of updates to your audience;
  • using social media listening and monitoring to stay informed on industry trends that affect your customers;
  • responsible marketing techniques during COVID-19;
  • row to retain customers and attract new ones for your post-crisis resurgence.

Presenters: STUSH Marketing

Fern Foster
Based in Kingston, Jamaica, Fern Elise is renowned for her signature style in her portrait, wedding and lifestyle photography. As Creative Director of popular online lifestyle and entertainment brand LiveStush, Fern’s photography is enjoyed by millions of viewers every month.

Tamia Carey
Multitasking is now second nature to Tamia Carey Francis. Mother to two young girls, she’s the designer behind her eponymous label, The Tamia Carey Collection, co-founder of the popular LiveStush social media site, and co-principal of Jamaica’s first digital marketing company that is a growing extension of the STUSH media brand.

Supply Chain Management During the COVID-19 Crisis – 5th May, 2020 at 10am

No area of the globe has remained untouched as a result of the impact of this pandemic. This has implications for inputs of production, as well as customer relationships for service providers. While most businesses are focused on protecting employees and understanding risk within their businesses, managing the supply chain and its attendant moving parts is key to a firm’s rebound and recovery in this new COVID-19 environment.

This webinar will explore:

  • the supply chain and its moving parts
  • responses in a crisis- the do’s and don’ts
  • practical approaches to managing your supply chain during COVID-19
  • the V.U.C.A environment; how to shift from volatility and uncertainty to clarity and agility
  • how to plan for life after COVID-19

Presenter: Dr. Nsombi Jaja – Managing Director, Quality Management Consultancy Co. Ltd

Nsombi Jaja

Dr. Nsombi Jaja, P.M.P; CMC is the managing director of Quality Management Consultancy Co. Ltd., a consulting practice, providing advice to the business community in the areas of strategic management, quality management, leadership development and customer service management.

She founded this company in 1986 and it is now a recognized regional consulting firm with clients and associates throughout the English-speaking Caribbean. She is the President of Quality Management Consultancy Inc. USA located in South Florida and a member of the board of the Institute of Caribbean Studies located in Washington DC. Jaja is a recognized SME expert and trainer, and one of Caribbean Export Development Agency’s ProNet trainers; and has a successful track record in delivering training to SMEs.

It Takes a Village to Raise a Brand – Especially During a Crisis! – 30th April, 2020 at 10am

The debilitating impact of the COVID-19 pandemic on the world economy has been swift. In an effort to protect their citizens and slow down the spread of the virus, countries have issued travel bans, and lockdowns, and have issued social distancing programs that have impacted companies all over the world.  In order for companies to ‘surthrive’ (a combination of ‘survive’ and ‘thrive’), businesses need to adapt quickly to a COVID-19 world.

This webinar will explore:

  • an introduction to ‘Bhranding’ – how to brand your business from the inside out
  • how to build your ‘village’ and create an ‘all hands on deck’ culture
  • how to retool, reposition and reinvent your business in a crisis

Ron JohnsonPresenter: Ron Johnson is the Co-Founder & Managing Director of Blueprint Creative, the world’s first “Bhranding”, communications & design agency. Over the last decade, Ron has grown the company from a three-person design team to one of the Caribbean’s leading agencies with a team of over 20 brand strategists, designers, problem solvers, idea generators, project managers and copywriters. Under Ron’s leadership, Blueprint Creative has won several ADDY awards for its design work and three Barbados’ Best Employers Awards for its highly engaged company culture and HR practices. Ron is a thought-leader in the emerging field of ‘Bhranding’ – the growing trend of companies tearing down the silos between their branding and HR teams and having these two groups of professionals work hand-in-hand to achieve their companies’ branding and business goals. Ron holds an MBA from Andrews University in Michigan and is an accomplished writer and speaker. He has published over 50 brand-related articles.

Cost and Financial Management During the COVID-19 Crisis – 21st April, 2020 at 10am

Most businesses are now focused on protecting employees, understanding risk within their business and managing supply chains.  Under ‘normal’ circumstances good cash flow management is important for any business looking to succeed.  In this new COVID-19 environment it is critical to survive through this crisis.

This webinar will explore:

  • breaking-even in your business
  • managing your cash flow in ‘normal’ times
  • how to manage cash flow in a crisis
  • how to plan for a disaster
  • how to plan for life after COVID-19

Donald DemerittePresenter: Donald Demeritte, CMC – A certified management consultant and accredited ISO 20700 trainer. A former banker by training, with over 25 years of multi-jurisdictional financial services experience, he is recognized as an innovative ‘change agent’, ‘forward thinker’ and strategist. A recognized SME expert and trainer, he is one of Caribbean Export’s five (5) ProNet master trainers; and has a successful track record in delivering training in competitiveness, strategy, innovation and cost & financial management. He currently serves as president of the Caribbean Institute of Management Consultants (CICMC).

What’s Next in Finance and Accounting Sourcing: A Critical Update for Caribbean and Global DestinationsApril 16, 2020 at 2pm

Seemingly all at once, the finance and accounting outsourcing (FAO) services sector is undergoing major change – fueled by the power of new technologies that are directly altering how global companies rely on these services and how outsourced partners provide strategic value.

This webinar provides useful insights and guidance around these shifts.  Join us to hear our expert speakers discuss:

  • The impacts of new technologies, such as artificial intelligence, data analytics, cloud services, and blockchain.
  • The critical role the Caribbean is playing in next-generation innovation and delivery.
  • Actual case examples of innovative FAO programmes.
  • How the COVID-19 pandemic experience will influence the direction and new deployments of FAO services.
  • The skill-sets that will be in demand for industry professionals.